Returns And Exchanges Policy

Your Satisfaction Guaranteed

Customer satisfaction is very important to us, and we want to make your shopping experience as pleasant as possible. In the event that there is a problem upon receiving an order, please contact us promptly to resolve the issue.

Please do not send your purchase back to the manufacturer.

Phone: 021 595 499



Web Store Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, if you have any concerns with regards to your purchase, please contact us at to discuss your concerns.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact us at with regards to any faulty products. We will then arrange collection through our own agent for return. 


Refunds (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

All items sold discounted or on sale are non-refundable.

All shipping and delivery costs are non-refundable.


Late or missing refunds (if applicable).

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


Web Store Exchanges

Exchanges must be authorised by Nordic Chill Customer Services (by phone or email) within 7 working days of receiving your purchase. The original sales receipt is required for all exchanges. Merchandise must be in the original condition and packaging for an exchange. Freight and associated costs of all product exchanges will be met by the customer. Please contact us at for shipping instructions.



You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Incomplete Order

In the event that we are unable to deliver a product you have ordered, our customer services representative will contact you.

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