Frequently Asked Questions
Q. Can you tell me more about your throws?
A. All of our blankets are made out of premium New Zealand wool in either Finland (by Lapuan Kankurit, a Finnish brand) or in Latvia (by Klippan, a Swedish brand). Both brands still make them the old fashioned way on weaving mills. These blankets are premium quality and make an amazing gift. An investment into something you can pass down to the generations to come!
A. All of our blankets are made out of premium New Zealand wool in either Finland (by Lapuan Kankurit, a Finnish brand) or in Latvia (by Klippan, a Swedish brand). Both brands still make them the old fashioned way on weaving mills. These blankets are premium quality and make an amazing gift. An investment into something you can pass down to the generations to come!
Q. What about your slippers?
A. We are a proud stockist of Glerups from Denmark. All slippers are hand made out of felted NZ lambs wool and made to endure the Scandinavian winter (MUCH colder than ours!) they will keep your feet nice 'n toasty in winter, and allow them to breathe through the natural fibres in summer. They have either a leather sole or a rubber sole, so they offer comfort on hard flooring. We also stock wool felted innersoles for your shoes or slippers. A fantastic way to keep your feet warm in winter!
A. We are a proud stockist of Glerups from Denmark. All slippers are hand made out of felted NZ lambs wool and made to endure the Scandinavian winter (MUCH colder than ours!) they will keep your feet nice 'n toasty in winter, and allow them to breathe through the natural fibres in summer. They have either a leather sole or a rubber sole, so they offer comfort on hard flooring. We also stock wool felted innersoles for your shoes or slippers. A fantastic way to keep your feet warm in winter!
Q. Do the slippers stretch?
A. They don't stretch, but they will mould to your feet. We do recommend you try on the slippers to find a perfect fit for your feet.
A. They don't stretch, but they will mould to your feet. We do recommend you try on the slippers to find a perfect fit for your feet.
Q. I wear orthotics, will the slippers be suitable for me?
A. You must try the slippers on if this is the case. Just pop in store and you will be able to fit your orthotic in one of the boot slippers.
A. You must try the slippers on if this is the case. Just pop in store and you will be able to fit your orthotic in one of the boot slippers.
Q. Do you offer laybuys?
A. We offer Afterpay both online and in-store! With Afterpay you can pay for your order in four fortnightly payments and get your products now - no interest or additional fees.
A. We offer Afterpay both online and in-store! With Afterpay you can pay for your order in four fortnightly payments and get your products now - no interest or additional fees.
Q. Can I bring it back if it doesn't work where I think it will?
A. We are really understanding of the fact that although you may love something, it just might not work in the space you've bought it for. If the item is still in the same condition as it was when purchased and you have a proof of purchase, we can offer you a store credit or exchange within 14 days of purchase (in store purchases) or 30 days for online purchases. Please refer to our Online Returns and Exchanges Policy for more details.
A. We are really understanding of the fact that although you may love something, it just might not work in the space you've bought it for. If the item is still in the same condition as it was when purchased and you have a proof of purchase, we can offer you a store credit or exchange within 14 days of purchase (in store purchases) or 30 days for online purchases. Please refer to our Online Returns and Exchanges Policy for more details.
Q. Do you do sales?
A. We don't specifically hold sales, though we may offer promotions for the end of season stock, so keep your eyes peeled!
A. We don't specifically hold sales, though we may offer promotions for the end of season stock, so keep your eyes peeled!
For any other questions, please don't hesitate to send us an email to info@nordicchill.co.nz.