Frequently Asked Questions


Q. Are you an IKEA store?
A. No! We do stock some IKEA products, but we also stock other amazing Scandinavian brands.
Q. Do I have to order furniture in and wait?
A. No! If the product is on display in the shop (without a sold out sticker, of course) it will be ready to go from our storage (which is in the same space as our shop). We do have a very high turn over of stock, especially some of our bigger furniture pieces - so if you fall in love, don't hesitate or you will miss out!
Q. Can I order IKEA through you?
A. Our pre-order service is currently suspended due to uncertainty of product availability and changing shipping schedules.
Q. Do you have a catalogue? 
A. No, our stock changes so fast that a catalogue would not be able to keep up! You can find all the IKEA stock on one of their websites or some of our stock on our website. We recommend you just come to the shop to get your inspiration! 
Q. You've sold out of what I want! When will be in again?
A. That depends on what the item is. Some items are seasonal or produced for an exclusive period of time, so we may not be able to get them back in again. Some things also go out of production or a colour will go out of production too. If it's one of our bigger furniture pieces, it has most likely just sold out due to popularity! We can take your details down and put you on a waiting list for the next shipment. We will contact you and put aside what you have put your name down for, for a week before it will be added to our stock levels for all customers.
Q. Do I have to assemble it?
A. Most products from IKEA require assembly! They have been producing these flat packs for over 40 years, so they have their instructions down to a fine art. If you really don't feel confident, have can provide you with some contacts to some top-notch fellas who provide flatpack assembly services. 
Q. Something is missing or faulty in my flatpack! Help!
A. No need to panic! Please first check the packaging, sometimes small parts such as screws are hidden in some cardboard wrap that might make it hard to spot at first. If you still can't find it, or if something is broken, we'll organise a replacement for you. If we don't have the spare part available in store, we'll source it for you. We generally keep spare parts for most things in case this happens and so you don't have to wait.
Q. Do the products come in other colours?
A. Some things are just in their set colour ways, and other things do come in other colours. Due to our limited storage size, we don't always stock every colour of every item.
Q. Can you tell me more about your throws?
A. All of our blankets are made out of premium New Zealand wool in either Finland (by Lapuan Kankurit, a Finnish brand) or in Latvia (by Klippan, a Swedish brand). Both brands still make them the old fashioned way on weaving mills. Both also have English websites if you would like to know more information. These blankets are premium quality and make an amazing gift. An investment into something you can pass down to the generations to come!
Q. What about your slippers?
A. We are a proud stockist of two different brands of woollen slippers Glerups from Denmark andLahtiset from Finland. All slippers are hand made out of felted NZ lambs wool and made to endure the Scandinavian winter (MUCH colder than ours!) they will keep your feet nice 'n toasty in winter, and allow them to breathe through the natural fibres in summer. They have a rubber sole, so they offer comfort on hard flooring. We also stock wool felted innersoles for your shoes or slippers from both brands. A fantastic way to keep your feet warm in winter!
Q. Do the slippers stretch?
A. They don't stretch, but they will mould to your feet. We do recommend you try on the slippers, as they all fit differently due to being hand made and the sizing is quite generous. Having your toe right at the end is nothing to panic about! They will mould to your foot and it will feel much better than slopping around!
Q. I wear orthotics, will the slippers be suitable for me?
A. You must try the slippers on if this is the case. Just pop in store and you will be able to fit your orthotic in one of the boot slippers. 
Q. Do you offer laybuys?
A. We offer Afterpay both online and in-store! With Afterpay you can pay for your order in four fortnightly payments and get your products now - no interest or additional fees.
Q. Can I bring it back if it doesn't work where I think it will?
A. We are really understanding of the fact that although you may love something, it just might not work in the space you've bought it for. If the item is still in the same condition as it was when purchased and you have a proof of purchase, we can offer you a store credit or exchange within 14 days of purchase (in store purchases) or 30 days for online purchases. Please refer to our Online Returns and Exchanges Policy for more details. 
Q. Do you do sales?
A. We don't specifically hold sales, though we may offer promotions for the end of season stock, so keep your eyes peeled!
For any other questions, please don't hesitate to send us an email to info@nordicchill.co.nz