Online Returns & Exchanges


Your Satisfaction Guaranteed
Customer satisfaction is very important to us, and we want to make your shopping experience as pleasant as possible. In the event that there is a problem upon receiving an order, please contact us promptly to resolve the issue.
Phone: 021667397
Email: info@nordicchill.co.nz

Online Returns 
You have 30 days to return your items for online orders. We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully. To be eligible for a refund, your item must be unused, in the same condition that you received it and in it's original packaging. Proof of purchase may also be requested. To arrange a return, please send us an email to info@nordicchill.co.nz

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact us at info@nordicchill.co.nz with regards to any faulty products. We will then arrange collection through our own agent for return. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

All items sold discounted or on sale are non-refundable.
All shipping and delivery costs are non-refundable.

Late or missing refunds 
If you are missing a refund, please first check your bank account again. After this, contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at info@nordicchill.co.nz

Online Exchanges
Exchanges must be authorised by Nordic Chill Customer Services (by phone or email) within 7 working days of receiving your purchase. The original sales receipt is required for all exchanges. Merchandise must be unused, in it's original condition and packaging for an exchange. Freight and associated costs of all product exchanges will be met by the customer. Please contact us at info@nordicchill.co.nz for further instructions on exchanges.

Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Incomplete Order
In the event that we are unable to deliver a product you have ordered, our customer services representative will contact you.